RedJade

An Outcome is the result that occurs whenever a subject interacts with a campaign screener or when a recruiter calls a subject through the Recruit By Phone call-loop. When viewing the Candidates section within a campaign, subjects are grouped in tabs by Outcome. The Candidates>Contacted tab lists all subjects contacted for a campaign, with a column for Latest Outcome that can be sorted by or a Custom Filter applied.

Likewise, when a campaign's screener raw data is downloaded to Excel, data is also grouped in tabs by Outcome. The Cover Sheet and All Screeners tabs list all subjects that completed the screener, with a column for Outcome that can be sorted by or a Data Filter applied.

See the following:

• Screener Outcomes
• Call Outcomes

Screener Outcomes

Below are the possible outcomes resulting from a subject's interaction with a campaign screener:

• Scheduled – Any subject that has selected a session time for an Onsite test or "Agreed" to participate in an Online test with scheduling enabled.  
• Schedule Conflict – When scheduling is enabled, the subject chooses that "None of these work for me". Grouped under the Qualified tab on the Candidates page and screener raw data file.
• Qualified Accepted – When scheduling is disabled, the subject "Agreed" to being contacted in follow-up, typically to be scheduled in a linked campaign. Grouped under the Qualified tab on the Candidates page and screener raw data file.
• Qualified Declined – When scheduling is disabled, the subject "Declined" to being contacted in follow-up for scheduling. Grouped under the Qualified tab on the Candidates page and screener raw data file. 
• Alternate – A subject falls into a quota group that is fulfilled or is not able to fall into all required quota groups in the campaign. Grouped under the Qualified tab on the Candidates page. 
• Terminated – A subject that answered a screener question according to a defined Termination Scenario. The Terminated tab in the screener raw data file includes a column for Termination Scenario that can be sorted by or a Data Filter applied.
• Rejected – A Recruiter clicked the [REJECT] button in the top right corner of the interview screener. This is only applicable to phone recruiting. Grouped under the Terminated tab on the Candidates page.
• Unscheduled – The Reservation was moved to a new day or the session times have been modified, which automatically changes all Scheduled subjects in those sessions to Unscheduled. See Recruiting: Rescheduling Scheduled Respondents
  
  
• No Outcome – A screener has been started and not completed. This can also apply to any completed screeners that were re-opened by a recruiter and left un-submitted. Data records for No Outcome are not included in the screener raw data file. The No Outcomes can be viewed and filtered by under the Contacted tab on the Candidates page.
  
  
  

Call Outcomes

Below are the possible outcomes resulting from a Recruiter attempting to contact a subject through Recruit By Phone:

• No Answer – The call was not answered.
  
• Left Message – A voicemail message was left for the subject.
  
• Wrong Number – The phone number does not belong to the subject attempting to be contacted.
• Fax Machine – The phone number is a fax machine. 
• Disconnected – The phone number is no longer in service.

Below are the possible outcomes resulting from a Recruiter making contact with a subject through Recruit By Phone:

• Declined – The subject declines to be interviewed/screened for the the campaign.
• Language Barrier – The person answering the phone is not able to communicate in the same language as the recruiter. 
• Busy – The subject is not currently available to take the call to be interviewed/screened for the campaign.
• Asked to Call Back – The subject is not currently available but would like to be called back at a specific dater and time to be interviewed/screened for the campaign.