RedJade

Recently we upgraded our sites to enable HSTS, an enhanced security protocol to make your connection to RedJade even more secure.  Unfortunately, this caused an issue with the RedJade Booth App that did not present itself in any other browser during QA testing.

The Booth App is based on https://nwjs.io/.  Under the covers it's a Chromium web browser, the same technology Google Chrome uses.  Because of this we often use Google Chrome as a stand-in for testing.

We apologize for the impact to our affected users.  We are continuously taking steps to improve RedJade and our processes to help ensure such incidents do not occur in the future.  In this case, we have updated our testing procedures to ensure Chromium is tested alongside other browsers.  We continue to investigate why Chromium exhibits unusual behavior not present in other web browsers.

The good news is we have successfully resolved the issue and enabled HSTS for your protection.

Thank you for your patience.  Please contact support@redjade.net with any additional questions or concerns.

We have resolved the issue within the RedJade Booth App for Windows where a certificate error was displaying and the surveys page failed to open.  

A fix was released to production on 24 Jan 2022, 7:30pm PST and has fully resolved the issue. Additional details regarding the root cause will be provided as they become available.

Thank you for your patience.  Please contact support@redjade.net if you need further assistance.

We have identified a resolution and are currently testing it on our QA/Staging environments in preparation for a production release this evening.

A production deployment is currently scheduled for this evening, 24 Jan 2022, 7pm PST and will require some brief down time of up to 30 minutes, during which time RedJade may be temporarily unavailable.

Thank you for your patience.  Please contact support@redjade.net if you need further assistance.

We are still actively investigating and working to resolve the certificate error issue. We'll place an in-app notification and update this page once we have more information.

Thank you for your patience.  Please contact support@redjade.net if you need further assistance.

We’re aware of an issue within the RedJade Booth App for Windows where a certificate error displays and the surveys page does not open. We’re actively investigating the issue and working to resolve it.

In the mean time you can Activate a Station in a Browser to collect survey data if needed.  Surveys through a regular browser session are not affected by the Booth App certificate issue.

Thank you for your patience.  Please contact support@redjade.net if you need further assistance.