The Medallia LivingLens widget can be embedded in a RedJade survey to capture video responses from participants.


NOTE – A separate licensing agreement through Medallia is required to use their service.


SEE ALSO – Integrating with Third-Party Panel Provider for details on distributing the RedJade survey through an external partner.



To add the LivingLens widget:
  1. Add a Page Text item to the questionnaire. Click on <> from the formatting toolbar to View HTML.



  2. Insert the LivingLens HTML widget code block provided by Medallia for your project.


  3. Click on <> from the formatting toolbar to close the View HTML, then click on <> again to re-open View HTML. This will convert the LivingLens HTML widget code block to display in an iframe.


  4. Find the respondentId parameter and replace the default value ("Respondent" in the example below) with the Variable Text(s), such as {{participant_code}} and {{sample_code}}, that you'd like to pass through to Medallia. 

    Any RedJade system variable can be passed-out through the respondentId parameter. See Insert Variable Text for a list of available variables.

    NOTE – Other data parameters in the LivingLens HTML widget code block, such as interfacelanguage, maxwidth, maxlengt, etc., can by modified. Refer to Medallia LivingLens documentation for further details.




  5. Click out of the question editor and click on [PREVIEW], the LivingLens widget will display on the page.



  6. Note that the survey's [PREVIOUS] and [NEXT] buttons display, which will allow the participant to continue moving forward without recording or submitting their video. 

    Optionally, add a Questionnaire Timer to temporarily hide the [PREVIOUS] and [NEXT] buttons on the survey page, which will prevent the participant from moving forward.


    • Set the Time to the minimum amount of seconds you expect the participant to be on the third-party site before redirecting back to RedJade.
    • Set Start Timer on Page to the current page.
    • Check Auto Advance for the page to automatically submit when the participant redirects back to RedJade.
    • Uncheck Show Timer to hide the timer count down from the participant's view.

    The LivingLens widget will display on the page, the timer will not display and the [PREVIOUS] and [NEXT] buttons are hidden until the timer has elapsed.