In addition to a user's ability to update his or her profile information, an administrator in the RedJade® Suite also has permissions to edit any user's profile. The administrator is responsible for assigning roles and adding or removing locations to a user's profile.


A user's status may appear as Active, Inactive, or Pending. Pending status is assigned to an active user until the user responds to the email invitation to join. By default, only users with active (or pending) status are listed, but you can select an option to see inactive users, see Inactivate or Reactivate a User.


SEE ALSO – Review or Change User Assigned Roles, Review or Change User Teams, and Review or Change User Notifications for additional details on managing user's access.



To review or change a user profile:

  1. From the ADMIN section, select USERS from the left navigation pane.



  2. Search for and select the user to view their profile. Optionally, click on the First Name, Last Name or Email column headers to change the sort order.



  3. The selected user's profile opens. From the user profile, you can do the following:

    • Edit the First Name and Last Name fields or Email address to update the user information.
    • View the Last Sign In date and time for the user.
    • Select the Default Test Language(s) from the drop-down list. You may select more than one. English is the default if none are selected.
    • Select the Shared Locations drop-down menu or click on [Add/Remove All] to change the shared locations for the user.
    • Inactivate the user to disable access. See Inactivate or Reactive a User.
    • Send the user a Password Rest Email or Resend Invitation if the user has not yet accepted their invitation to activate their account.
    • Select the Permissions tab and add or remove Assigned Roles. See Review or Change User Assigned Roles.
    • Select the Notifications tab to update a user's notification settings. See Review or Change User Notifications
    • Select the Teams tab to add and remove members from a user's team. See Review or Change User Teams.


  4. Click on [SUBMIT] to save changes.